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Our Yes Crowd Community Guidelines have been updated

[ Edited ]
Ray_YC

Welcome to Yes Crowd!

 

Hi and welcome to Yes Crowd, our online community where you can talk to Optus experts and fellow customers to get your questions answered.

 

At Yes Crowd you can get advice on Optus products and services, check out what other Optus customers are saying about a new phone, chat about your favourite show on Fetch or get the latest fixtures for your EPL team.

 

We want you to get the most out of your service with Optus and joining our community is a great way to do that. Here’s how you sign up to Yes Crowd:


You can also have a read of our handy blog which explains the different parts of Yes Crowd (the forum, blog and WIKI) and how to use them.

 

Meet the team

 

The Yes Crowd forum is monitored 24/7. There’s a team here who aim to review all forum posts within 48 hours and find an answer to any questions our community members haven’t been able to provide a solution to.

 

@AlistarS – Yes Crowd Manager

@Ray_YC – Yes Crowd All Rounder
@Kara_YC - Yes Crowd Writer

@Megan_YC – Yes Crowd Writer

 

Finally there are a few more things to note before you go ahead and join the conversation on Yes Crowd. Here are the guidelines outlining our Do’s and Don’ts:

 

The Do’s

  • Be respectful and courteous of other opinions. Debate is absolutely fine but personal attacks won’t be tolerated
  • Stay on topic
  • Protect the privacy of yourself and others – please don’t share personal information on forum threads or blog posts
  • If someone answers your question, please mark it as an Accepted Solution – doing this could help other customers find what they’re looking for too
  • Reward people with a Kudos and a thank you if you have a good experience
  • Follow the Optus Terms of Service
  • Report abuse to any of the Yes Crowd team members listed above

 

The Don’ts

  • Don’t use threatening or rude language, and don’t be mean
  • Don’t disclose confidential information, including people’s full names, addresses, DOB– this includes your own
  • Don’t post the same message repeatedly
  • Please don’t use ALL CAPS when writing, we don’t enjoy shouting on the forum
  • Don’t post comments or information that is: threatening, bullying, discriminatory, abusive, defamatory, indecent, harassing, offensive, or in any way intended to provoke anyone. Also please do not infringe on any person’s intellectual property rights, including copyright, impersonate anyone, misrepresent a relationship with any person or organisation, encourage others to commit unlawful acts, or harass anyone
  • Do not post anything that is unlawful in any way

 

Keep in mind

 

Your comments on Yes Crowd may be reviewed by a moderator and edited or hidden if they don’t comply with our guidelines. The moderation team reserve the right to delete or edit if we determine that a post is inappropriate or breaks any of the rules.

If we observe any users breaching any of the above guidelines, we reserve the right to warn users where repeated warnings may result in a ban, or in more serious cases, an instant ban.

 

Our decisions are final.

 

We may reject posts that direct readers to third-party websites.

 

We will remove any content that may put us (or you) in legal jeopardy. This includes potentially defamatory comments about any company or person, or material posted in potential breach of copyright.

 

Your use of Yes Crowd is governed by these Guidelines, the Terms of Use and Copyright. Many elements of the Optus site such as text, pictures and logos are protected under copyright. It’s better to link to material on the Optus site rather than copying and pasting from it.

 

When you post on Yes Crowd you consent to Optus reproducing and publishing that content on the forum and other Optus websites, or in publications.

 

If you wish to reproduce an entire post, a picture or a logo, or if you are unsure about whether your proposed use is acceptable, please contact the Yes Crowd team via private message.

 

It’s all pretty simple. Keep it G Rated, help each other, and enjoy your time here!

 

Thanks

The Yes Crowd team


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Our Yes Crowd Community Guidelines have been updated

10000000000GB

>The Yes Crowd forum is monitored 24/7. There’s a team here who aim to review all forum posts within 48 hours and find an answer to any questions our community members haven’t been able to provide a solution to.

 

You actually need a way for regular members to flag a question which is crying out for medical help. The only way I can think of doing this currently, is to leave it with 0 answers next to it. This of course makes the question feel lonely.

Re: Our Yes Crowd Community Guidelines have been updated

Yeldarb

Super users can already escalate posts however given the lack of discussion on the super user program I am not sure what the story is.

Re: Our Yes Crowd Community Guidelines have been updated

petergdownload

You could report it as inappropriate. You can add in the message to the mod that it actually just needs help. If used judiciously that might work?

 

Peter Gillespie

Re: Our Yes Crowd Community Guidelines have been updated

LucyS

Hi everyone,

 

To answer your questions:

 

There are a few ways you can flag things with us but the best way is to @ one of the Yes Crowd team in the thread. @Dan_C and @Toomey are your go-to guys for any questions you can’t answer or for a post that needs urgent attention. If it's community-related (i.e. you notice a bug, incorrect info or broken link etc), tag our man @Ray_YC aka RayJ. If it’s a handset-related q (i.e. are you going to stock X phone?/when’s X phone going to be released?), feel free to tag me @LucyS. You can also report a post as @petergdownload suggested but the best way to get hold of us, is to @ us.

 

As for the SU program, please bear with us as there’s news coming very soon about this Smiley Embarassed  We know we’ve been AWOL but there’s some exciting stuff in the pipeline, promise! Smiley Happy


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Our Yes Crowd Community Guidelines have been updated

[ Edited ]
Felicity_YC

Thanks @LucyS Cat Happy Correct, we will be making contact with the superusers soon, yay! 

 

We included our names right here in the guidelines, so we can be alerted if that's ever required. You can PM the team too. No one single person is here for the 24/7 but we will try our hardest to be responsive. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Our Yes Crowd Community Guidelines have been updated

Yeldarb

I think someone else said the same thing 6 months ago when MiCCAS asked about the super user program in the community lounge. Disappointingly the community lounge has disappeared along with most of the super users. I am not fussed either way but it would have been nice to have been kept in the loop. Smiley Indifferent

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