Solved! Solved: Go to Solution.
Hi @cyeXr, very sorry to hear you've been left feeling this way from the experience you've had with seeking assistance for your iPhone order. I can completely understand your frustrations and apologise for the run around you've endured.
Can I please bother you to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to grab your details securely and take a closer look for you. From there, we'll be able to do some follow ups including tracking your order and contacting Star Trak to investigate.