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Ordered $30 per month sim card - getting charged $40 per month!

Hi all

 

I ordered the $30 per month sim card (which is normally $40 per month) during the promotion in December 2017. I ordered it on the 11th December 2017 and only received the sim card in January 2018. 

 

My first bill arrived and it was $40 so I contacted Optus via Live Chat and spoke to a guy called  Abbot who said "under the promo plan the discounts will be applied from the second month". Being naive, I believed him

 

So the second month came and I still have a bill for $40. This time I spoke to a girl called Indiana on live chat who said "I had a check on your plan and can see that you signed up for this plan on 4/01/2018 and the offer which you are referring to ended on 2/01/2018". I explained that I had an email from Optus confirming that I ordered on 11th December 2017, but she couldn't help and said she would escalate the situaiton and I would be contacted. It's been 2 days and I still haven't heard back

 

What should I do? 

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Trusted Contributor
Trusted Contributor

Re: Ordered $30 per month sim card - getting charged $40 per month!

Panic!

 

This is a common complaint that the discount is not being applied. With Optus you have to apply the third time lucky rule, and then go TIO.

 

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Honoured Contributor
Honoured Contributor

Re: Ordered $30 per month sim card - getting charged $40 per month!

Some Optus staff can be a little bad at 'getting back'

 

You'll need it sorted on the spot IMO. The date delay is obviously the issue but its likely most staff can't just apply the correct bonus (most bonuses have to be applied manually which is why they don't appear until month two)

 

Hopefully a mod will come by as they are pretty good in fixing behind the scene things like this.

 

Regards

 

Peter Gillespie

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Blog Author

Re: Ordered $30 per month sim card - getting charged $40 per month!

@spaceangelz,

 

That'd be our 25% off promo offer. As far as the promo end date is concerned, the 2/1/18 is correct. If you'd ordered the plan before the expiry of the promotional period then you're indeed eligible for the offer.

 

The comms I've received regarding this offer do state that the discount will be applied from the 1st bill onwards.

 

Can I get you to send us a PM with your account details? We need your full name, DOB and mobile number. I'll have a look 🙂 Follow the URL below:

 

http://yesopt.us/pmdan

 

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New Contributor
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Re: Ordered $30 per month sim card - getting charged $40 per month!

Thanls Dan have sent you a PM 🙂

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Blog Author

Re: Ordered $30 per month sim card - getting charged $40 per month!

Cool! I've just replied back 🙂

 

I think we've managed to sort this one out.

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