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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Mich0110
New Contributor

Order status “in progress” but have been told it’s approved

Hi, I have an active order at the moment and after speaking with the live chat, I was informed the application was successful, but it is still showing that the order is in progress. Any info would be much appreciated about how long this process takes! 

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Online Community Manager
Online Community Manager

Re: Order status “in progress” but have been told it’s approved

How'd you go about placing the order? Was that completed online, chat or in-store? I'd say it still needs to be processed by admin.


Once the application has been approved and the order has been submitted, you'll receive an SMS from us.

 Something along the lines of, "The order to upgrade your service, or your new order has been successful - order number XYZ. 

 

Have you received an order number ending in the letter A? 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor Mich0110
New Contributor

Re: Order status “in progress” but have been told it’s approved

Hi @Dan_C i placed the order online, then when I spoke with live chat, the man informed me he could see the application was successful. I have received an order number that ends in A. 

It is for an iPhone XR so I was wondering if that could hold it up? 

Im also curious to know if I can pick up instore or do I have to wait for delivery? 

 

Thanks 

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Online Community Manager
Online Community Manager

Re: Order status “in progress” but have been told it’s approved

Ah, cool! That could be the case


Which colour & Storage capacity? If you've ordered online, you'll need to wait for delivery from our warehouse.

 

You'll receive an SMS as soon as the phone is being prepared for packaging. You'll then receive a follow up SMS once the handset has been dispatched. That'll include a consignment number that you can use to trace your delivery


Our retail stores have a separate stock allocation. I'm afraid you aren't able to pick up the handset from in-store. 

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Mich0110
New Contributor

Re: Order status “in progress” but have been told it’s approved

It was for a white 64g 

 

so will i not receive any other notification until it has been sent? Sorry for all the questions, I’m quite new to this haha!! 

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Online Community Manager
Online Community Manager

Re: Order status “in progress” but have been told it’s approved

No stress Smiley Happy

 

Currently 0 stock available in our warehouse, that explains why you haven' received anything since the order number. 

 

That's for the White 64GB XR and Black. As far as a delivery timeframe is concerned, I couldn't give you a definite an answer. 

 

The Blue and Coral 64GB are available. 

 

 

 

 

It might be worthwhile switching to a different colour. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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