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luyangliuable
Occasional Contributor
Occasional Contributor

Order for a new phone stuck at "submitted" for 3 days

Hi i contracted and submitted a request for a iPhone 11 but as of now it is still "submitted". I did not have a working phone to use and i have been using my friend's phone. 

Is it normal to wait this long and when will it likely arrive? 

much appreciated

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16 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

Assuming 1 or 2 of those days were the weekend then yes it sounds normal. Did you get confirmation of your order?

luyangliuable
Occasional Contributor
Occasional Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

Hi thanks for the reply. I did get a confirmation through email and get a order reference number

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

Excellent then hopefully all will be approved and your new iPhone will be available some time this week. I have not read of what impact the current situation has on orders. Was anything mentioned when you purchased the phone?

luyangliuable
Occasional Contributor
Occasional Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

Not that i know of. Do u know roughly when my phone will arrive? Thanks

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

3 business days for metro or longer for remote areas they say. Assuming there are no issues with the credit check or stock then by the end of this week looks good. You will get another message with order approval and tracking information.

luyangliuable
Occasional Contributor
Occasional Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

Wait don't they conduct the credit check prior to confirming the order?

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

As I understand it the first message you receive is order confirmation and it's simply notification that they received your order. I could be wrong but I think it has the letter T at the beginning of the order number meaning it's temporary.

https://www.optus.com.au/for-you/support/answer?id=1456 

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luyangliuable
Occasional Contributor
Occasional Contributor

Re: Order for a new phone stuck at "submitted" for 3 days

It's still stuck

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Dan_C
Online Community Manager
Online Community Manager

Re: Order for a new phone stuck at "submitted" for 3 days

@luyangliuable, it could be a stock issue.


Can I confirm the storage size and colour of the iPhone 11 you've ordered? Happy to check. 

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