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New Contributor tgn55
New Contributor

Order for 2x$30 BYO SIM cards cancelled without any notification

Ordered 2 sims as above last Thursday and replied with ID as soon as I received Optus email requesting this.

 

Checked today and order is cancelled.

 

Called up, told cancelled but port was still active for two numbers involved.

 

Call centre tried to transfer me and call dropped out after 45 mins on the phone.

 

On line chat for sales doesn’t load.

 

Why was the order cancelled?

 

 

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New Contributor tgn55
New Contributor

Re: Order for 2x$30 BYO SIM cards cancelled without any notification

Went to retail outlet today.

They called up sales. Still no reason why order was cancelled.

 

Sales said they would email a link to reorder what was cancelled.

 

Waiting...

 

 

 

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Moderator Vicky
Moderator

Re: Order for 2x$30 BYO SIM cards cancelled without any notification

Not at all what we want your experience to be like - I can appreciate that this would be frustrating 😞 Since this post have you had a chance to chat to someone who was able to look into this for you? If you're still needing a hand with this please chat to us here →  http://yesopt.us/chat


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor tgn55
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Re: Order for 2x$30 BYO SIM cards cancelled without any notification

Thanks Vicky.

I have been waiting on chat for 90 minutes with the following message:

”Please wait while we connect you to one of our sales consultants”

 

Also have not been sent an email with a link to re-order as discussed by Optus retail person who was on phone to sales this morning.

 

So have not progressed today at all.

It’s all getting too difficult.

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RetiredModerator Shauna
RetiredModerator

Re: Order for 2x$30 BYO SIM cards cancelled without any notification

Do you have any order numbers you could send through @tgn55? Happy to see if we can find out anything from our end. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor tgn55
New Contributor

Re: Order for 2x$30 BYO SIM cards cancelled without any notification

Thanks Shauna.

 

I finally got a chat session going late yesterday afternoon and they raised a new order for me.

New order tracking shows order received at warehouse and I expect SIMs will be delivered tomorrow.

So all is good for now.

 

 

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RetiredModerator Shauna
RetiredModerator

Re: Order for 2x$30 BYO SIM cards cancelled without any notification

Oh that's a good sign @tgn55! Keep us in the loop 🙂 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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