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Order confirmation not yet received

JoePerchard

Hi there,

 

11 days ago I received an email from Optus with my temporary order number on it, saying that I would get a delivery confirmation in 7 business days, but I have not yet. I got an email 8 days ago saying that there is a delay and I'll get an email soon. I also got an email asking to confirm my email address but that was 6 days ago. Can anyone tell me how long it will take for my phone to arrive. I ordered a phone case all the way from America and it got here a few days ago... but my phone from Australia still hasn't left the warehouse... I don't want to sound angry but I would like to know when my phone will come :-)

 

Thanks for your help,

Joe

Re: Order confirmation not yet received

Shauna

Hey @JoePerchard! Certainly don't sound angry at all! Just sounds like you're curious as to where your device is Smiley Happy We can take a look into this.

 

Can you please confirm your order number, full name and DOB via private message? We'll take a look. 


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Re: Order confirmation not yet received

JoePerchard

Hi Shauna,

 

Thanks for the quick reply. My phone was actually delivered yesterday so all is well. I didn't receive any delivery confirmation emails though... But as I said before, the phone has been delivered :-)

 

Thanks for your help,

Joe

Re: Order confirmation not yet received

Marie

Thanks for the update @JoePerchard, glad to hear it has arrived. 

 

We'll certainly pass feedback on that you hadn't received the email.

 

Shout out if you need a hand with anything else in the future.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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