cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor stooge88
New Contributor

Order cancelled by optus

My wife and I upgraded both our mobiles on the 30th December with the $59 deal. Her order has gone through and mine was cancelled (apparently due to technical difficulty). Been in contact with optus live chat multiple times and promised that it will be re-instated however not showing up as yet on the MyAccount. 3 different persons confirmed that it would be re-done and should have had an update by now, but nothing as yet! 

0 Kudos
Reply
3 Replies
Online Community Manager
Online Community Manager

Re: Order cancelled by optus

Hey @stooge88, not an ideal situation to be in.

 

Did you have the temporary order reference for this one? It sounds like we've sent a re-key request through to our admin team. We should be able to locate the referral from our end. Are you able to send us a PM with your account details? We'll need your full name, DOB and mobile number.

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor stooge88
New Contributor

Re: Order cancelled by optus

thanks For your reply. I am unsure on how to send a pm however the temporary order number was: *moderated*

 

I did receive a confirmation number for this order which was: *moderated* this order was cancelled apparently because of a technical error but I never received any correspondence to this cancellation. The last I received from Optus was confirmation. 

 

Of if you could advise how to PM I can send my account confirmation details. 

0 Kudos
Reply
RetiredModerator Toomey
RetiredModerator

Re: Order cancelled by optus

I've removed the reference numbers from your public post but saved them on our end. You can click on a moderator's name to go to private message, or follow this link here.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors