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New Contributor rupikshma
New Contributor

Optus wanting to retain Virgin customers - but do not have like for like or better option

Hi, 

I got the message from Optus that they want to retain virgin customers, however, they do not have a like for like or better options to offer. For example, none of the mobile offer on plans except the top one which is very expensive $199.00 per month offers international call inclusion to coutries like Nepal.  This was the sole reason lot of customers signed up to Virgin, now Optus do not offer any such plans. I am sure Optus will upset those customers and they will end up leaving you. 

 

I do not understand why Optus cannot include Nepal and Virgin could. Can someone get this message to their Sales strategist or thinkers before their customer number comes down?

 

Thanks 

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RetiredModerator Toomey
RetiredModerator

Re: Optus wanting to retain Virgin customers - but do not have like for like or better option

Hey @rupikshma, I have tagged and submitted your comment as feedback to be reviewed. My apologies that Nepal is not currently included within our list of Zone 1 countries.


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