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New Contributor Alib00
New Contributor

Optus stole my credit

Hey I have been having $9.99 taken from my account every few weeks and I havnt been bothered to contact until now. I can’t get a hold to anyone on the phone and I want my credit back your customer service is absolutely atrocious and I’ve been scammed out of at least $60 I’d like to have my credit refunded onto my account this is ridiculous the amount of money I have wasted on OPTUS!! Stolen credit money stolen HELP!

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Crowd Champion caaf
Crowd Champion

Re: Optus stole my credit

 If claim!

 

Do you have any information on what this $9.99 transaction is? Premium service? Have you set your premium budget to zero?

 

Now that you e openly admitted that you couldn't be stuffed contacting Optus re the money lost it make me thing that you've accepted it up until now.

 

I can escalate this thread so hopefully a Optus team member can take a look but sadly you should continue to run the gauntlet in trying to contact Optus directly.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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