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Prasaddev
New Contributor
New Contributor

Optus sport issue

I used to have an Optus sport only subscription which I used to pay via my Apple ID. I jumped over to Optus 3 months ago because Optus sport was inclusive of the SIM only package so I cancelled my Optus sport subscription. I have since tried signing into Optus sport but it keeps asking me to renew pay my subscription fees but this service is part of my SIM plan. I raised this as an issue to Optus 3 months ago and they have done absolutely nothing to help me. The sales rep in the stores are also not able to help me. Is anyone else in the same boat as me?
Ps, my first Optus subscription and my new SIM only plan both had the same email address. I have tried changing my email address but this still did not work.

Any help will be much appreciated.

Thanks!
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3 Replies
Jono_YC
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Moderator

Re: Optus sport issue

Hi @Prasaddev it's not great to hear that you're experiencing issues with your Optus Sport subscription.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Prasaddev
New Contributor
New Contributor

Re: Optus sport issue

Hi Jono

I have raised this issue 3 times and every time the ticket has been “closed” or marked as “resolve” although nothing has happened. It’s ridiculous and extremely frustrating. How do I get this fixed?
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George_YC
Moderator
Moderator

Re: Optus sport issue

As mentioned in our last post @Prasaddev. Please send us a PM on Facebook or a DM on Twitter and we'll continue to assist you there. I'm afraid we're unable to look at personal details over Yes Crowd. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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