cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

Optus put me on an incorrect plan and can't get anybody to fix it

 I switched from Telstra to Optus and I'm about to regret it. 

 

I got my new iPhone X yesterday - which is great - but they put me on the wrong plan.

 

Then I tried the chat and spend 20min with somebody to tell me, it was a phone order and the

chat team can't see my details. What a waste of time.

 

I tried to call ... after clicking through a million options they say, 30 min wait time. How

should I do that during work hours?

 

This is much worse than Telstra.

 

 

Tags (2)
0 Kudos
Reply
5 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: Optus put me on an incorrect plan and can't get anybody to fix it

Is the plan you are on more or less expensive then the one you want to be on?

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus put me on an incorrect plan and can't get anybody to fix it

Hi. The plans costs the same but the data is different and international minutes. I am on the 130 plan but only have 30gb instead of 100gb.

 

cheeers

0 Kudos
Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: Optus put me on an incorrect plan and can't get anybody to fix it

If its a new plan then it can take alittle while for 'bonus' data to show up (I think Optus add it manually at some point).

 

So hopefully its the plan you need. You should be able to get the billing department via livechat. Livechat also chimes when someone answers so you don't have to sit on the phone waiting.

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus put me on an incorrect plan and can't get anybody to fix it

Thank you for your feedback.

 

I tried to chat to Optus last night and I was told that they can’t do anything as this was

a phone order and the web chat team can’t see the order/plan details. Took him 15 min or

so to figure it out.

0 Kudos
Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: Optus put me on an incorrect plan and can't get anybody to fix it

Suggest trying again. Lead with the fact it's a phone order. You often get different answers on what can and can't be done in customer service.

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Top Contributors