Optus put me on an incorrect plan and can't get anybody to fix it

[vhalx]

 I switched from Telstra to Optus and I'm about to regret it. 

I got my new iPhone X yesterday - which is great - but they put me on the wrong plan.

Then I tried the chat and spend 20min with somebody to tell me, it was a phone order and the

chat team can't see my details. What a waste of time.

I tried to call ... after clicking through a million options they say, 30 min wait time. How

should I do that during work hours?

This is much worse than Telstra.

[petergdownload]

Is the plan you are on more or less expensive then the one you want to be on?

Regards

Peter Gillespie

[vhalx]

Hi. The plans costs the same but the data is different and international minutes. I am on the 130 plan but only have 30gb instead of 100gb.

cheeers

[petergdownload]

If its a new plan then it can take alittle while for 'bonus' data to show up (I think Optus add it manually at some point).

So hopefully its the plan you need. You should be able to get the billing department via livechat. Livechat also chimes when someone answers so you don't have to sit on the phone waiting.

Regards

Peter Gillespie

[vhalx]

Thank you for your feedback.

I tried to chat to Optus last night and I was told that they can’t do anything as this was

a phone order and the web chat team can’t see the order/plan details. Took him 15 min or

so to figure it out.

[petergdownload]

Suggest trying again. Lead with the fact it's a phone order. You often get different answers on what can and can't be done in customer service.

Regards

Peter Gillespie