I have never had a smooth transaction with Optus from the first attempt. NEVER! I suppose you still exist only because you are big, eating all the small fish swimming along.
I ordered a new phone with new plan. The delivery address and billing address got mixed up, Optus came up with non-existent address and could not deliver. Eventually they did, but it was very late.
I was overcharged every month for the first few months, made many calls until it was rectified.
I applied for another plan with the phone with number transfer. (It happens so that two accounts, my mum's and mine are in my name to ease the communication process). I got rejected. Optus telling me I am unable to pay $75 per month for their stinking plan? WTF??????????
I hope someone teaches you a good lesson one day!
Going to one of their shops is worse you never get the same person and you get the run around, I have trouble explaining things and I feel the people in the optus shop look down on you for not understanding them.
I have to go in there when the NBN gets switched on and I'm dreading it.
I do apologise for the first two experiences you've described. It doesn't sound like a great start. Credit applications are a tricky one, I'm not qualifed to offer advice relating to credit enquiries.
All I can say, is that this time round, you didn't meet Optus credit critera for a second service. Initally you may have been aproved for a maximum of one service. These decisions are made by an external credit agent who'll assess your creditworthiness.
You'll need to reach out to a credit reporting agency, such as VEDA. You can request a copy of your credit file online.
Again, it's not something I can comment on. I'm sorry we couldn't help this time round.
If something does come in the future, you're welcome to reach out to us here.