I agree, ten days is far too long @RF1.
Were you transferring your number in from another provider or had we given you a brand-new Optus number. Had we given you any explanation at all for the delay? Do you have an IT reference handy? We've had a small number of customers come through also experiencing delays with their activation. The issue stemmed from a system related issue that was causing new orders to become stuck. These have had to be pushed through by our IT support team.
Can you fill out the template below send it through as a private message?
Are you the primary account holder: Y/N
Your full name:
Mobile number or order number:
If you'd like to speak with a consultant in real time you can always speak with our sales support team on Live Chat → Optus.com.au/livechat.
Quick update, if any member is interested,.
The service is still not activated. The issue seems to be stuck with IT for the last 2-3 days.
Optus are unable to provide me an ETA for resolution except of saying that it was escalated to IT and it is out of the support team hands.
I work in IT, and I know that if a ticket is not chased by internal person, can sit with IT for weeks.
This is defenetly not the customer experience I was expecting from Optus. Very disappointed.
@RF1, I've replied to your latest private message.
I should be able fix this up right away.
Okay, I really wish I knew what the consultant had in mind when he'd cancelled the SIM replacement.
It looks like its confused our systems. When I attempt to allocate the SIM number, I receive an error prompt stating that it's unable to be assigned. When I perform a search for the SIM number, I'm being shown the cancelled replacement order.
The only solution is a new SIM card. You'll need to pop into your local Optus Store.
I've cleared that order, which'll allow a retail consultant to successfully replace the SIM.