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SpringChicken
Occasional Contributor
Occasional Contributor

Optus XPlay Pre Paid Sim Activation not happening.

I am a long term customer of Optus of more than 10 years. I purchased a new Optus X PLay phone with a prepaid sim card. Yesterday I filled in all the online details to activate a new card and receive a new mobile number. I used PayPal to checkout and use as identfication as well. I purchased a $10 prepaid Longer term plan and logged into Paypal to check out. I noticed the price on the cart was 0.01. I redid the application online once more yesterday and again today all with the same details and still a paypal check out of 0.01. These purchases went through.

 

I notice that card activation is an ongoing problem. I have tried to find answers myself online and ringing 555 but still no activation on my sim.

 

Can someone please find what is happening.

 

 

 

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4 Replies
Ev_
Moderator
Moderator

Re: Optus XPlay Pre Paid Sim Activation not happening.

Hey @SpringChicken - This is certainly odd, if you can send through a private message with your account details, we can certainly take a closer look into this for you and assist further. We'll need your full name, date of birth and mobile number. 

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SpringChicken
Occasional Contributor
Occasional Contributor

Re: Optus XPlay Pre Paid Sim Activation not happening.

Thanks for responding. Sent private message this morning.

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SpringChicken
Occasional Contributor
Occasional Contributor

Re: Optus XPlay Pre Paid Sim Activation not happening - Now Solved!

Optus staff referred me to customer service 1300 number and my card was activated within 10 minutes and I was able to keep my old phone number from my old account with Optus.

 

Brilliant!

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Dan_C
Online Community Manager
Online Community Manager

Re: Optus XPlay Pre Paid Sim Activation not happening - Now Solved!

Ah, great stuff 🙂


Thanks for the update @SpringChicken.


If anything else comes up,feel free to shout out! 

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