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Dbs
Occasional Contributor
Occasional Contributor

Optus Sport app stuck on loading screen

There so won't load on my mobile (Pixel) anymore. It just freezes on the 'Optus Sport' loading screen.
I have uninstalled/re-installed a couple of times but it does not change. It works on my iPad still.
Is this a software error?
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Dbs
Occasional Contributor
Occasional Contributor

Optus Sport App not loading

Using Pixel / Android 10.
Not been able to access the app - it just freezes on the 'Optus Sport' logo when I open the app for the last week.
It works on my iPad so it is a pixel/android issue.
I note another poster had the same issue last week and you told them there was no problem.
Well there clearly is.
If you could please advise of a fix it would be much appreciated.
Thanks.
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SamSam
Respected Contributor
Respected Contributor

Re: Optus Sport App not loading

Have you tried force closing and re-opening? Followed by uninstall and then reinstall? 

 

Strange if there are others reporting the same thing though!

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Dan_C
Retired Employee
Retired Employee

Re: Optus Sport app stuck on loading screen

Hi @Dbs. We didn't receive any other reports over the weekend. We've come across this issue in the past and it's normally resolved by following the steps below:


1. Force close the App and reopen

2. If they are able to please change the connection method. This means if they are using mobile data please try a WiFi connection and if using WiFi please try mobile data.

3. Uninstall and reinstall Optus Sport 

Failing that, I'd suggest logging a support case with the team in-app on your iPad.

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