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ManchesterLad82
New Contributor
New Contributor

Optus Sport app allowing login

I have recently been unable to access my Optus Sports app. The app says my username or password is invalid, yet when I log in online (desktop) the account details work. I'm on an iphoneX and the app has worked fine until recently. No settings have changed in my phone. Any suggestions?

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Davelew
Crowd Champion
Crowd Champion

Re: Optus Sport app allowing login

Hi

Have you tried uninstalling and reinstalling the app?

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
AlistarS
Online Community Manager
Online Community Manager

Re: Optus Sport app allowing login

This is part of a known issue that we've identified.

 
We have identified a problem where Optus Sport App users cannot login to the App. Users are getting Incorrect Username or Password error message even though the password is correct, and they can log in via browser.


As a work around, we suggest exactly what @Davelew has. A simple uninstall/reinstall will do the trick. 

ManchesterLad82
New Contributor
New Contributor

Re: Optus Sport app allowing login

The old turn it off and on again solution. It’s effective, and it did the trick. Thanks for your help. 

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AlistarS
Online Community Manager
Online Community Manager

Re: Optus Sport app allowing login

It's a tried and true solution! Glad you're back in 🙂 

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