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Optus Sent Sim Card without phone (noone wants to help)

ratedrko

last week I was suppose to recieve my sim and phone and the package only had the sim. I was told it take up to a week to get a replacement order but ever since then I've been given 10 different answers and been constantly trasnfered on phone and chat. 1 night I was on the phone for an hour and had gotten transferred 8 different times (no exxageration)

 

I transferred from Virgin Mobile to Optus and the customer support has been an actual nightmare. I still have no clue when my replacement phone is coming.

Re: Optus Sent Sim Card without phone (noone wants to help)

Yeldarb

Did they mention if it was a popular model that may have gone on back order?  I have read several posts on Optus selling phones they don't have in stock.

Re: Optus Sent Sim Card without phone (noone wants to help)

ratedrko

no they didn't. just seems like noone knows how to handle this issue.

Re: Optus Sent Sim Card without phone (noone wants to help)

Yeldarb

Very disappointing when you cant get a straight answer. Maybe politely mention you may cancel if you cant get an answer. The complaints process may help but I doubt it would speed things up.

 

http://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=1409...

Solution

Re: Optus Sent Sim Card without phone (noone wants to help)

Ray_YC

Hi,
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu. 


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Re: Optus Sent Sim Card without phone (noone wants to help)

HWill

This is interesting that Optus can send some SIMs and not others. 

I just tried to request an extra SIM to my shared data plan to put in a new device and have been told they don’t post them but must be collected and activated at a store - of which the nearest is 120km away. 

 

My previous SIM was mailed to me. It is sad to see a decline in service. 

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