last week I was suppose to recieve my sim and phone and the package only had the sim. I was told it take up to a week to get a replacement order but ever since then I've been given 10 different answers and been constantly trasnfered on phone and chat. 1 night I was on the phone for an hour and had gotten transferred 8 different times (no exxageration)
I transferred from Virgin Mobile to Optus and the customer support has been an actual nightmare. I still have no clue when my replacement phone is coming.
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Did they mention if it was a popular model that may have gone on back order? I have read several posts on Optus selling phones they don't have in stock.
Very disappointing when you cant get a straight answer. Maybe politely mention you may cancel if you cant get an answer. The complaints process may help but I doubt it would speed things up.
Thank you for raising this issue.
This is not something that we can assist with here on the forum.
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This is interesting that Optus can send some SIMs and not others.
I just tried to request an extra SIM to my shared data plan to put in a new device and have been told they don’t post them but must be collected and activated at a store - of which the nearest is 120km away.
My previous SIM was mailed to me. It is sad to see a decline in service.