How do I turn on Optus Roaming Pass?
You can turn Optus Roaming Pass on and off at any time using My Optus app and My Account, via the International Roaming settings (or by calling 13 33 43 if you are an Optus business customer).
How does Optus Roaming Pass work?
Optus Roaming Pass will start automatically once you make or receive a call, send an SMS, or use data (including MMS) in an eligible destination. After 24-hours or once you have used 1GB data (whichever comes first), another pass will automatically start if you continue to make or receive calls, send SMS or use data in an eligible destination unless you turn off Optus Roaming Pass. If another pass starts, you will be charged another $10 and the 24-hour timer is reset. If you do not use all 1GB of data within 24-hours, the data will expire.
If you choose to turn off Optus Roaming Pass, you will be charged standard international roaming rates based on the destination you are in and significantly higher charges may apply. Check optus.com.au/roamingrates for destinations and rates.
Who is eligible to turn on and use Optus Roaming Pass?
Optus Roaming Pass will be available to eligible postpaid mobile and mobile broadband customers that have an account number starting with a 62, see how to find your account number here.
How much is an Optus Roaming Pass?
$10 per 24 hours or 1GB of data, whichever comes first. Some customers may be charged different rates. Refer to your plan for details.
How much data is included in Optus Roaming Pass?
Each pass includes 1GB of data to use every 24 hours. To help you stay on track of your data, you will receive an SMS (or for data plans, your preferred method of communication) advising when you have used 50%, 85% and 100% of your included data. Please note, there may be delays (up to 48 hours) in receiving these notifications.
What is considered as eligible usage?
The following usage types will start Optus Roaming Pass for mobile:
- Using data
- Making a call
- Receiving a call
- Sending SMS
- Sending and receiving an MMS (data component, note the MMS charge is excluded and charged as per your plan)
- Voicemail retrievals and voicemail diversions set to busy, no reply and unreachable may start a pass
- Calls or SMS to premium numbers (note the charges may appear as per your plan)
For mobile broadband, using data and sending an SMS or MMS will start a pass.
What usage types do not start Optus Roaming Pass?
There are some usage types that aren’t charged and won’t start Optus Roaming Pass. These include but are not limited to the following:
- Calls to Optus Customer Care on +61280825678, +61280822642, +61937
- Calls to emergency services
- Receiving SMS
- Zero-rated/filtered SMS
If you have roaming inclusions in your plan that can be used in an eligible Optus Roaming Pass destination, Optus Roaming Pass charges will only apply once you have used your plan inclusions. Optus Roaming Pass destinations are listed below.
What usage types are not included?
Usage that is not included, won’t start Optus Roaming Pass and will be charged at standard roaming rates includes, but is not limited to:
- Usage on cruise ships or aeroplanes
- Calls to satellite number ranges (e.g. +870)
- Video Telephony calls (excluding apps which use data, like WhatsApp)
- Calls, SMS and data usage in destinations not covered by Optus Roaming Pass
Usage that may start Optus Roaming Pass and incur additional charges includes, but is not limited to:
- Calls and SMS to premium numbers
- MMS charges (excluding data), will be charged as per your plan
What if I don’t want to turn on Optus Roaming Pass?
You can turn Optus Roaming Pass on or off in My Account and My Optus app at any time (or by calling 13 33 43 if you are an Optus business customer). You will receive a notification once your request is completed. If you are roaming overseas, once Optus Roaming Pass is turned off you will be charged standard international roaming rates. Charges may vary.
If you have selected standard roaming rates while you have an active Optus Roaming Pass, and continue to roam in eligible destinations, you may be charged for additional passes as it takes time to process your request.
Do I need to switch off Optus Roaming Pass when I return home?
No. International roaming and Optus Roaming Pass can be left on whilst in Australia. The only time you will be charged for roaming is while traveling overseas.
What if I have roaming inclusions in my plan?
If you have roaming inclusions in your plan that can be used in an eligible Optus Roaming Pass destination, Optus Roaming Pass charges will only apply once you have used your plan inclusions and if you have Optus Roaming Pass turned on. Optus Roaming Pass eligible destinations are subject to change. Check our list of eligible destinations before you travel.
If you’ve turned off Optus Roaming Pass or you’re in a destination not eligible for Optus Roaming Pass, standard roaming rates will apply for excess usage. Charges may vary.
What if my plan includes up to 10 Optus Travel Packs?
Any included Optus Travel Packs will be replaced with Optus Roaming Passes. If you have an active Optus Travel Pack, this will be supported. You’ll be able to use Optus Roaming Pass once your Optus Travel Pack expires. You will need to turn Optus Roaming Pass on before you can use it.
Where can I use Optus Roaming Pass (eligible destinations)?
Please see below table for Optus Roaming Pass eligible destinations. Please note these destinations are subject to change:
Are there any destinations that were included in Optus Travel Packs that are not available with Optus Roaming Pass?
Afghanistan, Brunei, Gibraltar, Kiribati, Laos, Mongolia, Nepal and Uzbekistan are not eligible for Optus Roaming Pass. These destinations will now be charged at standard roaming rates.
All other destinations outside of those listed in the above table will also be charged at standard roaming rates. Destinations available with Optus Roaming Pass are subject to change and you should always check the Optus website before travelling for current destinations and rates.