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New Contributor Danl89
New Contributor

Optus Postpaid to Prepaid activation delay

Hi, I've ordered a new pre paid SIM to replace my old because the plan I had is way to outdated. 

I activated new SIM Monday and still waiting for the activation to take place. I am porting from Optus to Optus with keeping my number, I can still recharge make calls ECT on the old Sim but just wondering if there's any reason for it to be taking so long 

 

Cheers in advance. 

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Frequent Contributor
Frequent Contributor

Re: Activation

A port over only takes place if your coming from another provider, even when if they are using Optus network. If you were on a post paid plan and just want to go prepaid you do not need a another sim card, but do need to request this change with Optus.
If it has been done , it could mean your old sim card has already been changed to prepaid but I would check with Optus first
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New Contributor Danl89
New Contributor

Re: Activation

Ah too easy. I'll give them a call tomorrow. Cheers for the reply Smiley Happy 

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