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Online Community Manager
Online Community Manager

Optus My Account issue resolved

Optus is aware some customers reported seeing incorrect information when activating their Prepaid service, and when logging into My Account to pay their bill yesterday. As a precaution, Optus temporarily disabled the Optus My Account website for a period of time.

The Optus My Account website is now operational and Optus is working with our third party vendors to identify the cause of yesterday’s issue.

We apologise to any customer who may have experienced this issue, and will be contacting any customer who may have been impacted.

 

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New Contributor
New Contributor

Re: Optus My Account issue resolved

Still not able to log onto my account

 

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Moderator
Moderator

Re: Optus My Account issue resolved

Hey Billor4546


If you're having issues logging into your My Account please send our social media team a message on Facebook or Twitter.

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