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Online Community Manager
Online Community Manager

Optus My Account issue resolved

Optus is aware some customers reported seeing incorrect information when activating their Prepaid service, and when logging into My Account to pay their bill yesterday. As a precaution, Optus temporarily disabled the Optus My Account website for a period of time.

The Optus My Account website is now operational and Optus is working with our third party vendors to identify the cause of yesterday’s issue.

We apologise to any customer who may have experienced this issue, and will be contacting any customer who may have been impacted.


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