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alexshimmin
New Contributor
New Contributor

Optus Mobile Music on Hold

Hi,

 

I am wondering if there is a way to change the Music that plays while people are on hold on my Optus Mobile?

Currently there is just silence for the person on the other side. It's not good because it can make people think the call has disconected. If this feature is not already accessible/can be changed, Could Optus please add this or at least have it play some kind of tone by default to let people know they are on hold.

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Optus Mobile Music on Hold

Unfortunately I don't think there is any way of doing this.

 

https://yescrowd.optus.com.au/t5/Mobile/Mobile-Music-on-Hold/td-p/140588

CRK
Occasional Contributor
Occasional Contributor

Re: Optus Mobile Music on Hold

Is there a solution to this at all - it's not good when customers hear silence when on hold - they feel as though the caller has hung up on them.

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