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Contributor grantal77

Optus@Home App doesn’t work

I have downloaded the Optus@Home App onto my iPhone and iPad.  Loads up ok but when I attempt to run the diagnostic test either from my two devices it comes up with ‘No Internet Connection Found’.  I am using this app whilst I am connected to my Optus ADSL2+ WiFi with the Optus Supplied Modem.  I have removed and reinstalled the app and still get this problem.  Also I don’t have the live chat function available through this app.  Any help please?OptusHomeAppError.png

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Moderator Tris

Re: Optus@Home App doesn’t work

That's strange @grantal77, we may need to raise a case with our IT team so your specific profile can be checked out. Please chat with our Customer Service team here so that can be done. Sorry for the trouble! 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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