Optus@Home App doesn’t work


I have downloaded the Optus@Home App onto my iPhone and iPad.  Loads up ok but when I attempt to run the diagnostic test either from my two devices it comes up with ‘No Internet Connection Found’.  I am using this app whilst I am connected to my Optus ADSL2+ WiFi with the Optus Supplied Modem.  I have removed and reinstalled the app and still get this problem.  Also I don’t have the live chat function available through this app.  Any help please?OptusHomeAppError.png

Re: Optus@Home App doesn’t work


That's strange @grantal77, we may need to raise a case with our IT team so your specific profile can be checked out. Please chat with our Customer Service team here so that can be done. Sorry for the trouble! 

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