I bought one of these about 12 months ago...Since got an Iphone...I phoned Optus tech support to get the Doro unlocked, as a mate dropped his phone and its RS (telstra). I got the unlock code and entered it into the Doro it read his sim I.E, sees all his contacts but it does not see the Telstra network...It sees Vodaphone and of course Optus.
We took it into an Optus store and they could not see why it doesn't see Telstra....Same with Telstra thet didn't know either. Someone told me its because of Telstras Different Freqencies (?)
Can anyone on here help or at least give me a clues as to why this is.
Solved! Solved: Go to Solution.
In fact if it comes to pass that the phone is not compatible to the Telstra network due to some hardware feature I will be mightily P****sed off as this was not displayed anywher in the Optus store when i bought the phone.
Maybe a possible ACCC Case....
Im not familiar with that phone but if I do the Google thing I see reset options for other carriers that may be the same.
Hmm I would be contacting Optus support again as it shouldn't be that difficult. I suspect its still locked and should that be the case Optus are the only people that can fix that. I did find an interesting YouTube video but I believe his case is different than yours because he never had an Optus account and therefore Optus are under no obligation to unlock it.
Went into Optus store To-day and was told that the phone is not compatible with the Telstra network and the phone is Unlocked. I asked why this was not displayed when i bought the phone and was told "You bought it in an Optus store not a Telstra store therefore we dont have to display that its not Compatible".
I will contact Tech support once again and if its true that its not compatible i will go to the TIO. Optus should have displayed that the Phone is Telstra incompatible.
Thank You for your Help its appreciated.
@linuts, happy to see if there's anything we can do.
This is the first I've come across this issue.
I'm not aware of any specific carrier blocking.
Which model of Doro, is it the 6520 or an earlier model?
Other then what @Yeldarb has advised in regard to specific network band incompatibility.
3G bands in AUS:
900MHz (B8) – Optus, Vodafone
2100MHz (B1) – Telstra, Optus, Vodafone
I got my info from the link below on the 900 / 2100 MHz network, Assuming it's the same model it should work with Telstra I would have thought.