This is a message seeking some support from an Optus member directly as, over the past few months, I have had the worst customer phone service experience I have ever had with any company I have ever dealt with.
I am currently on the phone with Optus (have been on hold for 1hr 51m and have spoken with 4 separate customer service specialists) regarding supposed charges on my account that are due after I ported over to another provider.
I have now had to explain myself 3 separate times and once I get to the point where it is clearly proven that the charges are in error the customer service representative decides to connect me with another team where the process starts over. I am now convinced that I will keep being passed around until I am off the line.
My Optus Acc # is *moderated* - and although I am no longer with Optus I have the same mobile number. Please call me.
Optus customer service is basically non existent. The chat is useless and can't get through to a customer service rep to find out why OPTUS is making unauthorised withdrawals from my bank. I think the only way to get any results is to get the banking ombudsman involved. Not all of us can afford to have our bank accounts raided by large companies like OPTUS. It's just not good enough.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If for some reason it is still not resolved, please follow our complaints process.