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JJamesB
New Contributor
New Contributor

Optus Customer Service

This is a message seeking some support from an Optus member directly as, over the past few months, I have had the worst customer phone service experience I have ever had with any company I have ever dealt with.

 

I am currently on the phone with Optus (have been on hold for 1hr 51m and have spoken with 4 separate customer service specialists) regarding supposed charges on my account that are due after I ported over to another provider.

 

I have now had to explain myself 3 separate times and once I get to the point where it is clearly proven that the charges are in error the customer service representative decides to connect me with another team where the process starts over. I am now convinced that I will keep being passed around until I am off the line.

 

My Optus Acc # is *moderated* - and although I am no longer with Optus I have the same mobile number. Please call me.

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4 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: Optus Customer Service

Optus staff won't call you.

 

Possibly a MOD will appear and offer you to contact them with your details.

 

Regards

 

Peter Gillespie

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Toomey
RetiredModerator
RetiredModerator

Re: Optus Customer Service

Hey @JJamesB, sorry to hear of the issues getting assistance with your billing. Feel free to send me a private message with your phone number, full name and DOB so I can take a look.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Dan63
New Contributor
New Contributor

Re: Optus Customer Service

Optus customer service is basically non existent. The chat is useless and can't get through to a customer service rep to find out why OPTUS is making unauthorised withdrawals from my bank.  I think the only way to get any results is to get the banking ombudsman involved. Not all of us can afford to have our bank accounts raided by large companies like OPTUS.  It's just not good enough. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Optus Customer Service

Hi Dan63,

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If for some reason it is still not resolved, please follow our complaints process.  

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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