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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor andyputra92
New Contributor

Optus Chat Link Is not active

Hi There, 

Does anybody else have an issue with the Optus Chat from the support page? Somehow, I can't click the link to open a new window for chatting with the customer support. I would like to activate my phone number for 2 days as I have requested Optus to suspend the service for me until August. FYI: my location is currently not in Australia. 

 

Thanks

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8 Replies
Respected Contributor
Respected Contributor

Re: Optus Chat Link Is not active

It took me a couple of tries but this link worked for me - http://yesopt.us/chat2us

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor andyputra92
New Contributor

Re: Optus Chat Link Is not active

Hi Mate, I tried using that same link that you sent. It is still taking me to simply choose and option for business or personal. So I click the personal option and choose mobile. Then I am presented with 4 options which is not active link, when I click the blue colour for example technical support, it is not taking me anywhere to activate the chat window.

It was working when I tried it last month.

Moderator Shauna
Moderator

Re: Optus Chat Link Is not active

Hey @andyputra92 - Can you try this link → https://www.optus.com.au/shop/notices/service-chat?

Alternatively, We should be able to help out with your account if you'd like to send me a private message with the mobile number, full name and DOB. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Odacova
New Contributor

Re: Optus Chat Link Is not active

I'm having the same issue. V. annoying.

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Online Community Manager
Online Community Manager

Re: Optus Chat Link Is not active

Hi @Odacova, the Live Chat landing page is currently out of action.

 

We've logged a case with our IT support team and it should be online shortly.


If there's something I can help out with from my end, let me know. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor Rebrab001
New Contributor

Re: Optus Chat Link Is not active

I too have been trying to connect to chat without success.

How can I contact optus for help?

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Online Community Manager
Online Community Manager

Re: Optus Chat Link Is not active

@Rebrab001, can you give this Live Chat link a shot ? 

 

A chat bubble should begin to load on the bottom right corner of your screen. 

 

Give it a few seconds ot load up. Let us know if you're still having issues. We're happy to help out from our end. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor TeresaG4519
Occasional Contributor

Re: Optus Chat Link Is not active

Hi,

 

This is an issue for me for the last few months! Come on Optus.

Desktop computer,  Windows 10 and Windows 8.1, On older and latest version of Chrome.

 

It works okay on the same computer with Firefox at this stage. The links don't bring up the pop up in Chrome, just does nothing.

 

Please look into Optus

 

Teresa G

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