I received an email from Optus Alert " Final reminder Restriction on Your Optus Account" in the subject line. Then it says "An important message from optus!" The message has only partially downloaded so I'm not sure if it's safe to download the whole message.
Sounds like a common phishing mail. It should be safe to let it finish downloading the email, just don't click on any links or open any attachments if there are any.
Can you post the email here (removing any personal details like name/phone number/account number/ etc.) so that we can take a look?
Yep, that 100% a phishing scam. Reads like a phishing scam and I found a virtually identical one targeting British Telecom customers:
This e-mail has been sent to you by BT to inform you that we were unable to process your last payment of bill.This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect Payment information during bill payment process.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today
Just forward that email to email@example.com and then you can delete it.
I received one of these today, too.
From the Optus website:
Reporting hoaxes, phishing or scams
You can report scams, phishing attempts or other hoaxes to the ACCC's Scamwatch website. Alternatively, if someone is phishing for your Optus details via email or a malicious link, you can let us know by forwarding the email and its headers to (you'll need to go to the optus website to view the email address because it won't copy here - how c...