Just wondering what the options are for Optus customers who have been involuntarily laid off due to Government regulations regarding COVID-19?
Are there any options for freezing payments on postpaid phone plans/contract Internet services for any period of time?
Any and all information is welcome!
Thanks in advance 🙂
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Hey there barstool23,
The pandemic brings with it a range of impacts, and we recognise some of you may be financially impacted. If you are facing hardship, please call the Optus Customer Care team. Optus has in place a range of measures to support customers who are facing hard times and we want to help.
Please check out our help and support page: Financial hardship assistance & policy