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New Contributor
New Contributor

Online orders

I made and online order for a phone on post paid but I havnt received any confirmation email or temporary order number or anything. Just curious as to what’s happening. I googled it and apparently there’s been a few people going through what I’m going through 


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Retired Employee
Retired Employee

Re: Online orders

@Fabo, as soon you a place an order online, you should receive an email with a temporary order number i.e T0997473930 or OPXYZYZ.


Once the application has been processed by our admin team, you'll receive an SMS with a confirmed order reference number.


You can use this number to track your order online.


I'd even suggest jumping onto Live Chat for this one. 

Personal → Mobile → Track My Order 


If the order has flown through to the back-end, we'll be able to locate it using your mobile number, email or contact number.

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