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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Online order delay

Hi All

Ive added another mobile service to my account, however did this one online.  So far it's been 8 days with the only update that it is being processed...AND I had to call to get that.  Can anyone advise why the call centre in Manila (I believe) is rude and not really customer focused!!!  should have added the phone in store...

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Online Community Manager
Online Community Manager

Re: Online order delay

Hey @CallanE, what sort of order reference have you received? Is it a temporary reference begging with an O or T or have you received a confirmed order reference number ending in the letter A?

 

Once the application has been approved, you're able to track your order via our online tracking tool → https://www.optus.com.au/for-you/support/getting-started/welcome

 

You can always reach out to our sales support team on Live Chat → Optus.com.au/livechat. They should be able to give you an update. 

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