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Occasional Contributor bigev
Occasional Contributor

One User Profile with Multiple Accounts



I used to be able to see my post-paid and my pre-paid mobile data accounts under the one user profile on the Optus dashboard, all registered under the same email address. I have since been told via a support call that due to a systems migration that this is no longer possible.


I need a different email address for every optus service that I own, I am being told.


Surely this cannot be correct? What if I run multiple pre-paid SIMs for test devices? What if I have multiple numbers that are all paid for and managed by me for my family?


Can someone please clarify this?



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Moderator Tris

Re: One User Profile with Multiple Accounts

What you've been advised is correct @bigev. It depends on which billing system we're using for your service. We're in the process of migrating everything to the new platform, so your experience with this will be temporary. I understand it's an inconvenience though, my apologies for that. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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