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New Contributor
New Contributor

Old address still showing on online bills

Hi there, apologies if this is a stupid question, but I'm currently about to move to a new apartment, and I was hoping to use my Optus phone bill as proof of address.

 

When I download my bills however, it still shows my oldest address, the one I first used when I opened my Optus account. I have since updated the details in my account to my current pre-move address, but the change hasn't been reflected in the bills I've received. Have I done something wrong? Any help would be greatly appreciated.

 

Cheers,

Chris

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Trusted Contributor
Trusted Contributor

Re: Old address still showing on online bills

Once you change it, any future bills from that point onward will show the right address.

 

It doesn't "generate a PDF bill" when you hit "download bill". So you'll need to wait for your next invoice.

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New Contributor
New Contributor

Re: Old address still showing on online bills

If you change online, it only changes Postal Address and not the address on the PDF Bill, which I suppose is called "Billing Address".

I have changed postal address twice and it hasn't changed the address on the PDF bill which shows the first address I used to open the account.

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New Contributor
New Contributor

Re: Old address still showing on online bills

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Moderator
Moderator

Re: Old address still showing on online bills

Hi arunmakhija,


If you've not been able to update your billing address still please feel free to send our Social Media team a message on Facebook or Twitter. They will be able to assist in getting this changed to the current address.

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