Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
Online Community Manager
Online Community Manager

Obtaining PUK code

If your phone is asking for a PUK (Personal Unlocking Key) code, it means you need to unblock your SIM card and change the PIN. To retrieve your device's unique PUK code, select from the options below. You can then unblock and change the PIN on your device with the help of our device guides.

Postpaid Mobile

If your account starts with a 62, go to: My Account > My services > Manage > Your device's PUK code

For all other accounts, go to: My Account > Your services > Settings > View PUK

Don’t have My Account? Retrieve your PUK by contacting us

Prepaid Mobile

To retrieve your PUK, use your locked-out mobile to dial 555 and follow the prompts.

If you have any further questions, please comment below 🙂 

1 Reply
Esteemed Contributor
Esteemed Contributor

Re: Obtaining PUK code

You need a separate section for all these excellent tips. Maybe there already is one and I just don't know about it. 😀

0 Kudos
Top Contributors