If your phone is asking for a PUK (Personal Unlocking Key) code, it means you need to unblock your SIM card and change the PIN. To retrieve your device's unique PUK code, select from the options below. You can then unblock and change the PIN on your device with the help of our device guides.
Don’t have My Account? Retrieve your PUK by contacting us
To retrieve your PUK, use your locked-out mobile to dial 555 and follow the prompts.
If you have any further questions, please comment below 🙂
Solved! Solved: Go to Solution.
It's explained in the original post above?
Please see How to get your PUK code.
Hi @Kbella, if you are unable to retrieve your PUK code by calling 555, you can also retrieve your PUK code via your My Account. Our How to get your PUK code Support Page provides step-by-step instructions.
If you are still requiring assistance, our Messaging Team should be able to retrieve your PUK code for you. You can chat with them 24/7 via the My Optus App.
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