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Contributor linusnlucy
Contributor

OPTUS Customer Service Email Address?

Hi

Can someone in the crowd or a moderator please provide me with an OPTUS Customer Service email address?

Thank you

linusnlucy

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Esteemed Contributor
Esteemed Contributor

Re: OPTUS Customer Service Email Address?

I have never seen an email address for customer service and as far as I am aware the live chat link below is the only contact method other than the telephone.

 

http://www.optus.com.au/shop/notices/service-chat

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Contributor linusnlucy
Contributor

Re: OPTUS Customer Service Email Address?

Thank you Yeldarb

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Moderator Marie
Moderator

Re: OPTUS Customer Service Email Address?

Hey linusnlucy,

 

I can see by other posts that you've got an issue with Premium SMS charges.

 

If you'd like to PM me your account details ( mobile number and date of birth) I'd be happy to investigate this further for you.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor Vineetgajria
Occasional Contributor

Re: OPTUS Customer Service Email Address?

They try not to provide, however since I have been facing lot of issues with them I managed to receive an email from them. Email id goes as : noreply@optus.com.au

 

Not sure if they will respond to this.

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Moderator Marie
Moderator

Re: OPTUS Customer Service Email Address?

Hey Vineetgajria, emails sent to this email address won't be responded to as it's not manned. Is there something we can help you out with here? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Vineetgajria
Occasional Contributor

Re: OPTUS Customer Service Email Address?

My optus card is still not activated, i am traveling today and need the card activation and roaming service activation on priority. Can you help me with that.

 

My number is <removed for privacy>, date of birth 1<removed for privacy>, full name <removed for privacy>.

 

I don't have any other contact number, you can mail me @ <removed for privacy>@hotmail.com

 

Thanks

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Moderator Marie
Moderator

Re: OPTUS Customer Service Email Address?

I've PM'd you about this Vineetgajria.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor linusnlucy
Contributor

Re: OPTUS Customer Service Email Address?

Hi Marie

This question is actually about a customer service email address. Can you please provide me with that, or a name and address that I can send a written complaint to. Surely I am entitled to both of the above by law. Please be careful with your answer, as I will be taking this information to the TIO when I am ready to go.

Thank you

linusnlucy

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Contributor linusnlucy
Contributor

Re: OPTUS Customer Service Email Address?

Sorry, I forgot to mention that I don't believe that you need to investigate my complaint. I believe that OPTUS knows exactly what is going on. 

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