Does the information under the My Number Share Isn't Working section our Number Share: What You Need to Know page help?
The online help and past posts all show that the solution to my problem is you release the number share from my smart watch and that this MUST happen from within the back end of Optus.
My issue was raised over the phone then escalated a day later to a specialist who I believe will contact me within 24 hours. This is yet to happen.
All I need is for the release to happen so I can re assign the number share to my smart watch. Why is this so hard?
Thanks for sharing your fault ticket number.
Can see it's being handled by our Mobile Case Management team and last contact was over the weekend.
If it's still not fixed in the next couple of days, let me know and I'll follow up with them.
I've been advised that the fault ticket is marked as priority and you will be contacted this morning.
I'm afraid I don't have access to that information, those questions are best directed at the team that is in contact with you.
I'm now included in the e-mail chain, apparently you have deleted eSIM on the watch about a week ago and it needs to be activated again?