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Occasional Contributor FoxCC
Occasional Contributor

Number Porting Never Been that Difficult

Spent half day doing number porting from Optus to Vodafone with failure.

 

Background:

I signed up with Optus mobile plan then had a 809xxxxx account number. Then I signed up with Optus broadband and had a 62xxxxx number.

 

Issue:

I wanted to port my mobile out of Optus (to Vodafone). Optus kept rejecting the requests.

- When 809xxxxx account number was used, system complained about incorrect DOB while DOB info was correct.

- When 62xxxxx account number was used, system complained about incorrect account number

- When talking to Optus online support, they firmly and confidently told me I should use 62xxxx number (LOL)

 

Resolution needed. 

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2 Replies
RetiredModerator Mike-N
RetiredModerator

Re: Number Porting Never Been that Difficult

Hello @FoxCC. Sorry to hear that you've had issues with your port to Vodafone. If you would like us to look into this for you, please send us a private message confirming your phone/ account number, full name, and date of birth. 


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Occasional Contributor FoxCC
Occasional Contributor

Re: Number Porting Never Been that Difficult

Thanks  - details sent on Sunday.

Haven't heard of anything for the whole day.

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