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TysonChappel
New Contributor
New Contributor

Not getting confirmation email after online order after 4 days

I purchased a new phone and plan with the christmas deals on Saturday in which I bought the Samsung Galaxy S8 with a plan and I have yet to recieve a confirmation email that gives me my order number, I still have the temporary order number but I don't really know what good that does. 

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Gen_R
RetiredModerator
RetiredModerator

Re: Not getting confirmation email after online order after 4 days

Hey Tyson - I've replied to your other post. With the order as it was requested on a weekend, the order goes into our order pool and would have been looked into on Tuesday at the earliest. Our Care team will be in touch with the order numbers and delivery estimates within due course. 

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