cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Sam23
New Contributor
New Contributor

Not getting 4g on iphone10 voice calla

I am getting 4g for data usage,but not getting 4g when i make calls to any number,it suddenly changes into 3g.

 

please help !

 

i use prepaid number 4g

iphone 10

settings are updated

0 Kudos
Reply
4 Replies
GTFO
Respected Contributor
Respected Contributor

Re: Not getting 4g on iphone10 voice calla

According to this page - prepaid does not get volte.

 

https://yescrowd.optus.com.au/t5/custom/page/page-id/tp2/VoLTE-support

 

AM I ELIGIBLE FOR THE OPTUS VoLTE SERVICE?

VoLTE is available to eligible Optus consumer and SMB postpaid customers using compatible VoLTE phones.

Sam23
New Contributor
New Contributor

Re: Not getting 4g on iphone10 voice calla

Thank you for your reply ...

 

i was getting 4g voice calls and data few days back with no problems , this problem started from two weeks back and my phone jumps from 4g to 3g straight away when i make a call or receive one.

 

i am not sure how i update my carrier settings.

because my prepaid cap include 4g coverage.

voice & data.

0 Kudos
Reply
GTFO
Respected Contributor
Respected Contributor

Re: Not getting 4g on iphone10 voice calla

According to the above link prepaid does not get access to volte e.g. Voice over 4g.

 

So due to not having volte your phone has to switch to 3g to make/take calls

0 Kudos
Reply
Sam23
New Contributor
New Contributor

Re: Not getting 4g on iphone10 voice calla

Thank you for sorting this out for me.

I thought i was getting 4g voice and data both.

 

regards

0 Kudos
Reply
Top Contributors