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New Contributor MH11
New Contributor

Not all Travel Pack data showing up in My Account?

Hi,

 

I've bought an 18 day travel pack covering 19 September to 06 October costing $180.

 

When I look at the details of the Travel Pack in My Services it shows that there is only 1.7Gb of data - but that should be 1.8Gb shouldn't it? Or does 18x100Mb = 1.7Gb not 1.8 Gb? 

 

optus.JPG

Thanks

MH

 

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Moderator Zac_H
Moderator

Re: Not all Travel Pack data showing up in My Account?

Hey MH11,

 

This is a bit odd to see as you are correct you should receive 1.8GB for 18 days. Do you mind sending me a PM so we can check this out you? 

We'll just need you to send through your account details as below:

 

Full name:

Date of Birth:

Account number:

Service number:

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New Contributor MH11
New Contributor

Re: Not all Travel Pack data showing up in My Account?

Thanks Zac, PM sent.

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