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MusicByRonan
New Contributor
New Contributor

No way to contact optus from overseas

I'm currently in Japan and using a local data only sim.

 

To do so, I took my Optus sim out of my handset and put it in my wallet. I can no longer find said sim.

 

Optus proceedure for a lost sim starts with contacting them. However, without my sim I cannot access my Yes Optus app, cannot call the optus support number and live chat isn't working.

 

Help. Please.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: No way to contact optus from overseas

Wait a bit and try contact Live Chat again.

 

If its really urgent then call Optus on +61 2 8082 5678

 

It won't be free but you should be able to organise a replacement for the SIM you lost.

 

Peter Gillespie

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PhilC
RetiredModerator
RetiredModerator

Re: No way to contact optus from overseas

Hi @MusicByRonan,

 

Thanks for reaching out and I do apologise for any inconvenience caused. Unfortunately, you'll be unable to arrange replacement SIM via Live Chat as this is a security concern. You can process this online via your My Account →https://www.optus.com.au/my-account-login or when speaking with our customer care team on +612 8082 5678.


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