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Occasional Contributor
Occasional Contributor

No sound records for video's

Hi All

I have just purchased the S9 and each time I record video's there is no sound.  Can anyone tell me what I'm doing wrong. Thanks

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Esteemed Contributor
Esteemed Contributor

Re: No sound records for video's

Hmm I just had a look through the camera settings and I can't see any options to turn the sound recording off. It does make me wonder if the video does have sound and it's actually a playback error not a recording error. Can you transfer the video to another device and see if there is sound? Did you try opening it in another video player such as VLC?

 

https://play.google.com/store/apps/details?id=org.videolan.vlc&hl=en

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Occasional Contributor
Occasional Contributor

Re: No sound records for video's

Thanks for your reply. I tried to listen through google photo's/video's and I can't hear anything on my laptop so no, can't hear it on another device

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Occasional Contributor
Occasional Contributor

Re: No sound records for video's

Thanks for your reply. I tried to listen through google photo's/video's and I can't hear anything on my laptop so no, can't hear it on another device

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Esteemed Contributor
Esteemed Contributor

Re: No sound records for video's

Well that's disappointing. I think if it was my phone I would be doing a factory reset and if it still has the same issue I would be wanting a replacement.

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Occasional Contributor
Occasional Contributor

Re: No sound records for video's

I wish i read this yesterday lol I ended up going to samsung who suggested the same as you.  I did a factory reset and it has fixed the issue. Should this happen after one week?

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Esteemed Contributor
Esteemed Contributor

Re: No sound records for video's

Umm well ideally the device should work out of the box error free however I have many devices that gave me problems from day one and doing a factory reset has always fixed the problems. Providing you have backed up all your important documents doing a factory reset these days is as easy as pushing a couple of buttons.