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Occasional Contributor BillWongWingKai
Occasional Contributor

No response from the mobile phone

Within this month I find my Optus mobile phone runs very slowly, sometimes tells me that the app has no response. I have already run AVAST antivirus software with it.

 

Is that the problem of being infected by virus ?

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5 Replies
Honoured Contributor
Honoured Contributor

Re: No response from the mobile phone

More likely AVAST is what is slowing it down. What model phone?

 

For something like this I would do a factory reset. Confirm speeds are back to normal before adding back apps. The main ones are unlikley to be an issue but do you have any non mainstream apps? Load those in last and check speeds as you go.

 

Peter Gillespie

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Occasional Contributor BillWongWingKai
Occasional Contributor

Re: No response from the mobile phone

Thanks for your reply.

 

Mine is an Optus ZTE Blade A6 MAX model.

 

Anyway I do not know how to make a factory reset.Do I have to visit an Optus shop to do it ?

 

Moreover, it seems I am running certain risk if I do not install any antivisus software(or apps) for my mobile. It seems to me AVAST is NOT appropriate as it appears to be INCOMPAPIBLE with my Optus mobile.

 

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Online Community Manager
Online Community Manager

Re: No response from the mobile phone

Hi there BillWongWingKai,


No need to head into a store, it can be done on your phone.


It should be:  Settings > Backup & reset > Factory data reset  


Hope that sounds the issue you're having with it.


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Occasional Contributor BillWongWingKai
Occasional Contributor

Re: No response from the mobile phone

Many thanks

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Online Community Manager
Online Community Manager

Re: No response from the mobile phone

You're welcome ☺️ 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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