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Occasional Contributor
Occasional Contributor

No order confirmation

Hello, this morning I upgraded in-store to the $69 promo plan for the iphone xr. The colour i wanted was not in stock so I agreed to order one in to my address. The sim card part of my plan is now active which is fine, it doesnt bother me too much, but I havent recieved any emails or texts saying that the order is confirmed or anything. When i sign into my optus account and go to 'my orders' it says that 'there are no open orders to display'. Should i be concerned or is it normal since the lady at optus ordered it for me instore?

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Trusted Contributor
Trusted Contributor

Re: No order confirmation

They won't necessarily show online, have you spoken to the store or called Activations to follow up on the order number the store provided?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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