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New Contributor
New Contributor

No access to emails from devices

Can’t get access to emails on iPad or iPhone despite weeks of trying to get fixed got fault code 23000620 and spoke to techs but they couldn’t fix!!!!!!!!

 

so maybe time to change to another provider I think

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Moderator
Moderator

Re: No access to emails from devices

Hi @649EtE7n

Thank you for raising this issue.


Please note that we are unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app.


Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

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