We don't have visibility of your service here on this public forum so it's not clear what the current status of your account is.
· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)
If you mention that you were sent through by Ray_YC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.
Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:
Our main priority right now is to ensure that all of our customers have a working service.