cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

No Data

I have changed my SIM plan (previously 40$ 15GB) to the current 49$ (60GB) and at the moment, 8h after the online request I have zero data on my phone. There are still 4 days form the old plan, until it resets.

what is going on ???

0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: No Data

Hi @Liquorologist, thanks for reaching out to us here.  Sorry to hear you're still waiting for your new plan to take effect.  Just so you're aware, a plan change can take up to 24 hours to switch over.

If you'd like us to check your account to ensure there aren't any issues holding up your plan change, please feel free to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) and we'll be happy to help.

Alternatively, you can reach us  on a smart device via our Messaging service on the My Optus app 24/7.

Top Contributors