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Contributor BeefJerky
Contributor

No DOUBLE data perk

Hey y'all.

 

I got an email from Optus saying to text DOUBLE or MOVIE to 111 to get Double Data or 2 for 1 Movie Tickets. I did that, and it said to recharge before expiry to get the perk. I recharged $40 as was the minimum specified, and I still only got 6GB of data.. I know its not a huge deal, but I was kinda looking forward to the extra data.

 

Any ideas?

 

Thanks. 

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11 Replies
Crowd Champion caaf
Crowd Champion

Re: No DOUBLE data perk

I've giving a shout out to the Optus team so hopefully they can pop in and take a look see why it didn't apply the double data.

 

Goodluck 🙂

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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Contributor BeefJerky
Contributor

Re: No DOUBLE data perk

Hey Dave

 

Thanks for that. Earlier this morning I received an SMS from Optus saying that it was applied, and it looks as though it has gone through. 

 

 

Crowd Champion caaf
Crowd Champion

Re: No DOUBLE data perk

Right oh that's good news indeed.. I guess it takes a little longer for the extra hit to be applied.

 

Thanks for updating 😉

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Contributor BeefJerky
Contributor

Re: No DOUBLE data perk

It would seem that way. Got the text at 10am this morning though I recharged last night. 

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Moderator Aman_B
Moderator

Re: No DOUBLE data perk

Hey @BeefJerky, yes we do have the double data offer and this takes around 24 hours from recharge. Please let us know if the data is still not applied.


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New Contributor zahraa
New Contributor

Re: No DOUBLE data perk

Hey there. Yesterday I had gone to the Optus store and recharged a minimum of $40 as required to earn the double data perk. It’s been over 24 hours since I’ve done this, and yet, I still don’t have my extra 6GB. What can I do to get it?

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Online Community Manager
Online Community Manager

Re: No DOUBLE data perk

There may be a delay as its Sunday. I'd suggest double checking tomorrow. It should appear under the prepaid partition -

"My Data Bonus." If it hasn't come through by then, you're welcome to send us a private message. We need your full name, DOB and mobile number.

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New Contributor zahraa
New Contributor

Re: No DOUBLE data perk

If it doesn’t work, to which number do I send a private message to?

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Online Community Manager
Online Community Manager

Re: No DOUBLE data perk

Click on my YesCrowd handle then click on the message tab in my profile section. Let us know once you've sent that through.

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